Firewalla

Refund Policy

General Refund Policy 

If you purchased from firewalla.com directly.  

 

Kickstarter/Indiegogo Refund Policy

The Firewalla device is supported by Kickstarter and Indiegogo members who are passionate about cybersecurity;  as a return, we have offered our product as a perk that’s greatly discounted.   This initial support is vital for us, as it provides the funds needed to accelerate our product to the market.

Firewalla is a complex product.  It involves us investing in engineering, tooling, components, and logistics.  This literally used pretty much all the funds we have acquired.  We are a small startup,  we can only offer what we can to ensure survival and crafting a great product.

We do understand under certain circumstances,  the perk may not fit your need.  In such situations, we will offer limited refund depends on the stage.

Defects

contact: help@firewalla.com

ALL FIREWALLA HARDWARE ARE COVERED BY A LIMITED ONE (1) YEAR MANUFACTURER WARRANTY FROM THE DATE OF PURCHASE.  THIS LIMITED WARRANTY IS VALID ONLY IN THE JURISDICTION WHERE THE PRODUCTS ARE SOLD BY FIREWALLA ITSELF OR THROUGH AUTHORIZED RESELLERS.