User Manual

We want to keep this user manual as simple as possible. If some function requires too many words to explain, it probably means we need to redesign our user interface.  

If at any stage you have problems or suggestions, please feel free to send an email to help@firewalla.com. Customer satisfaction is built into our team culture. Our engineering team will answer every email. If you like the software, please give us a good review, our engineers will work harder!

All support articles can be searched on https://help.firewalla.com

 

Getting Started

• Getting Started with Firewalla for New Users
• Getting Started with Firewalla AP7 (Wi-Fi 7 Access Point)

Initial Setup

• Firewalla Installation Guide 
• Creating a better network

Securing Your Network

• Visibility and insight into your network
• Gain control of your network
• Active Protect
• Network Segmentation
• Device Active Protect

Firewalla Modes

• Router Mode Configuration Guide
• Transparent Bridge mode 
• Which mode to use?

Troubleshooting

• Installation Troubleshooting - Gold
• Installation Troubleshooting - Purple
• Installation Troubleshooting - AP7
• Troubleshooting While Running Firewalla
• How to reset Firewalla boxes?

Zero Trust 

• Building a Zero Trust network with Firewalla 
• Firewalla microsegmentation and segmentation with AP7
• Firewalla AP7 Installation Guide
• Firewalla AP7 Community
• All Firewalla AP7 Documents

Fire AI

• Firewalla AI Assistant (Ask FireAI)

Features

Main Screen/Dashboard

• The Top Graph  
• Blocking Statistics
• Devices  
• Alarms
• Rules
• Troubleshooting rules 
• Target List 

VPN

• VPN Server  
  • VPN Setup for iOS
  • VPN Setup for Android
  • VPN Setup for Windows
  • VPN Setup for Linux
• WireGuard VPN Server 
• Site to Site VPN 
• VPN Client
  • OpenVPN
  • WireGuard
  • AnyConnect

Security and Device Control

• Parental Control
• Users
• Family Protect
• Safe Search
• Disturb
• Ad Block
• Geo-IP Filtering
• Scan
• Device Groups 
• New Device Quarantine 

Networking

• DDNS
• IPv6
• SSH
• DNS over HTTPS  
• Unbound 
• Bandwidth Usage Monitoring 
• Smart Queue  
• Policy-based Routing 
• Network Events
• Network Performance and Quality Monitoring 

Firewalla MSP and Web Interface

• Firewalla MSP
• Firewalla Web Interface

Router Mode Features

• Network Manager  
• Short-distance Wi-Fi on Firewalla Purple
• Multi-WAN 
• Smart Queue  

Tutorials

• How to rename a connected device?
• How to rename the Firewalla Box?
• How to pair Firewalla with another phone?
• How to get remote support?
• How to disable monitoring on individual devices?
• How to reserve IP Addresses for devices?
• How to change DNS servers for networks? 
• How to migrate data from one box to another?
• Speed test and speed optimization 
• Hidden Gems: Tips and Tricks
• More Tutorials

Advanced Setup

Advanced (non-standard) use cases for Firewalla. Please do not try any of these if you are not comfortable with the instructions.  

• Switch to Beta release
• Setup Firewalla Box with Static IP
• Fun things with Firewalla 
• Expanding via Docker Containers
• Tips for Pro's
• How to Flash Installer Image?
  • Gold, Gold Plus
  • Gold SE
  • Gold Pro
  • Purple, Purple SE

Use Cases

• Working from home, better, smarter, and secure
• Trusted LAN

 

Under The Hood

• Where can Firewalla block?
• Inside Firewalla and STEM Learning example
• Product images (for network diagrams)

 

Community

• Firewalla Release Notes
• Reddit r/firewalla
• Twitter 
• Facebook Page (lots of discussions there)
• Have an idea? tell us here
• Installation and Operations
• Problems and Solutions
• Others
• FAQ

 

Legacy

• Router Compatibility
• Turn on/off Monitoring
• Setup Mesh Routers (Simple mode/ DHCP mode)
• Firewalla DHCP mode
• Installation Troubleshooting - Red, Blue, Blue Plus
• How to Re-Flash SD card? - Red, Blue, Blue Plus
• How to keep your network unchanged in DHCP mode?