We want to keep this user manual as simple as possible. If some function requires too many words to explain, it probably means we need to redesign our user interface.  

If at any stage you have problems or suggestions, please feel free to send email to help@firewalla.com. Customer satisfaction is built into our team culture. Our engineering team will answer every email. If you like the software, please give us a good review, our engineers will work harder!

All support articles can be searched on https://help.firewalla.com

Getting Started

• Getting Started with Firewalla for new users.
  
  

Initial Setup

• Firewalla Installation Guide 
• Installation Troubleshooting - Red, Blue, Blue Plus
• Installation Troubleshooting - Gold
• Troubleshooting While Running Firewalla
• Router Compatibility
• About Firewalla DHCP mode
• Turn on/off Monitoring
• Setup Mesh Routers 
  
  

Features

• The Top Graph  
• Devices  
• Alarms 
• Rules  
• Troubleshooting rules 
• VPN Server  
• VPN Setup for iOS
• VPN Setup for Android
• VPN Setup for Windows
• VPN Setup for Linux
• Parental Control
• Family Protect
• Safe Search 
• Ad Block
• Geo-IP Filtering
• Open Ports  
• DDNS
• IPv6
• SSH
• DNS over HTTPS  
• Bandwidth Usage Monitoring 
• Device Groups 
• New Device Quarantine 
• Smart Queue  
• Firewalla Web Interface 

Firewalla Gold Features

• Network Manager 
• Multi-WAN 
• Firewalla Gold Documentation
  
  

Tutorials

• How to configure VPN Server?  
• How to manage Rules?  
• How to manage Alarms?  
• How to reset Firewalla?
• How to rename a connected device?
• How to rename Firewalla Box?
• How to connect Firewalla to another phone?
• How to Re-Flash SD card?
• How to get remote support?
• How to disable monitoring on individual devices?
• How to configure Network Settings?
• How to keep your network unchanged in DHCP mode? 
• More Tutorials
  
  

Most Common Configurations

• How to reserve IP Address for devices?
• How to change DNS Address for networks? 
• How to manage alarms if there are too many of them? 
  
  

Advanced Setup

Advanced (none standard) use cases for Firewalla. Please do not try any of these if you are not comfortable with the instructions.  

• Switch to Beta release
• Setup Firewalla Box with Static IP
• Firewalla VPN Client   
• Fun things with Firewalla 
• Expanding via Docker Containers
• Tips for Pro's
  
  

Under The Hood

• How does Firewalla intercept traffic?
• Where can Firewalla block?
• Inside Firewalla and STEM Learning example 
  
  

Community

• Important Announcements
• Facebook Page (lots of discussions there)
• Have an idea? tell us here
• Installation and Operations
• Problems and Solutions
• Others
• FAQ